AI Interaction Analyzer
Real-time call + SMS + email scoring; auto-suppression of unsubs; weekly Opus strategist email.
Hot-lead inbox prioritization gives inside-sales a ranked queue instead of a shotgun list; the weekly Opus pass surfaces themes that humans miss.
RingCentral webhooks + Twilio SMS pipe into Deepgram nova-3 for transcription, then Haiku 4.5 runs forced-tool-use triage to score every interaction 0–100. If score ≥ 70, Sonnet 4.6 drafts a contextual reply. DNC enforcement runs at the suppression layer so any reply path respects opt-outs.
A weekly Opus 4.6 strategist email summarizes sentiment, surfaces top themes, and recommends campaign adjustments. The first Sunday Opus run was 2026-05-03 06:00 CT against the Dannia campaign `email-openers-spring-2026`. AI spend is hard-capped at $25/day with auto-pause.
- > 90-day backfill verified
- > $25/day AI spend cap with auto-pause
- > Multi-channel: calls + SMS + email + chat
- → Multi-vertical productization
- → Customer-facing scoring dashboard
- → A/B test reply tone variants